Help with NightEar

1. Open NightEar on both phones, at home on the same Wi-Fi.
2. On the phone that stays in the nursery, pick This is the baby phone. It shows a QR code.
3. On the other phone, pick This is the parent phone and scan the code.

Both phones then show each other's name. The next evening you open NightEar on both phones and they find each other within a few seconds. Then tap Start listening on the baby phone. Until then the parent phone says the baby phone hasn't started yet. On an Android parent phone you also tap Listen to and the room's name.

Type the code shown under the QR code instead, on the parent phone under Type the code instead. A code works once and for ten minutes, and only while the pairing screen is open. Expired? Open the pairing screen again for a new code.

Yes. Up to four phones can listen to one baby phone. On the baby phone, go to Settings and pick Pair another phone. Two parents can watch at the same time.

Settings on the baby phone lists the paired parent phones. Unpair one, or pick Unpair all. That phone's key is then gone and it can't get in anymore.

Both phones need to be on the same Wi-Fi network. Check in the Wi-Fi settings of both that the network name is the same. Often one phone is on 4G or 5G because the Wi-Fi is weak there.

On iPhone and iPad, NightEar needs to be allowed on the local network: Settings, Privacy & Security, Local Network, NightEar on.

A guest network often doesn't let devices talk to each other. Pick your normal Wi-Fi on both phones. If you have two networks at home, for example from a second router or an extender with its own name, put both phones on the same network. A mesh system with one name usually works fine.

Switch the VPN off on both phones for now. A VPN sends traffic out of the house, and then the phones can't find each other on your own Wi-Fi.

The baby phone sends sound all the time, also when it's quiet. After 3 seconds without a signal it says Silence on the line and your screen turns orange. After 10 seconds the Connection lost alarm sounds, also with your screen locked. Both phones then try again by themselves. When the baby phone is back, it carries on by itself.

No. NightEar only works at home, on the same Wi-Fi. That way the sound never goes over the internet.

Yes, put it on the charger for a whole night. While you're connected, the parent phone shows how full the baby phone's battery is, and gives an alert if the charger comes loose or the battery runs low. Keep the cable out of your child's reach.

Put it on a hard, open surface, not under a blanket or between pillows. Leave it on the black night screen. If it gets too warm, you get an alert on the parent phone, and the live picture stops until it has cooled down.

The parent phone plays the room's sound all night and uses some battery for that. Put it on a charger at night too if you can.

Some phones stop apps at night to save battery. Check this once on both phones; NightEar helps you with the Phone check.

• Usually: open the app settings, then Battery, and pick Unrestricted.
• Samsung: Unrestricted as well, and don't put the app under Sleeping apps (Battery, Background usage limits).
• Xiaomi: pick Battery saver: No restrictions, and switch Autostart on.
• Huawei: open App launch, pick Manage manually for the app and leave all three switches on.
• OPPO: open the app settings, then Battery usage, and allow background activity.
• vivo: allow high background power use for the app (Battery, Background power consumption).

If the phone stops the app anyway, the Connection lost alarm on the parent phone warns you.

When the two phones are close together, the baby phone hears the parent phone's sound and it goes round. NightEar notices and turns the room sound off on the parent phone. You then see The phones can hear each other. Alerts still work.

Take the parent phone to another room and tap Sound back on.

On the parent phone, set the Sensitivity in Settings, with the room's live sound and the line next to it: above the line you get an alert. Under How long you choose whether a sound must last 1, 3 or 5 seconds. The baby phone learns a fan or a heater by itself.

On iPhone and iPad the sound plays while NightEar is listening, also with your phone on silent. On Android an alarm sounds on the speaker at the alarm volume, and with earbuds in at the media volume. With Do Not Disturb on Android, allow alarms, or the alarm stays silent.

Test it before you go to sleep: Settings, Test the alarm. Allow notifications for NightEar, and on iPhone also Time Sensitive notifications, so an alert gets through a Focus. Don't set your phone's volume too low.

A phone call, Siri or a closed iPad cover can take over the microphone. So put the baby phone in flight mode with Wi-Fi on, and switch on Do Not Disturb, so Wi-Fi calling doesn't ring either. Then tap the baby phone to carry on listening.

Yes, wired or over Bluetooth, and the room’s sound mixes with your music or podcast. During an alarm iPhone turns the other app down, and Android turns it down or pauses it.

Tap Pause on the parent phone. You then get no alerts, not even if the connection drops. On iPhone and iPad the room’s sound stops too, on Android it keeps playing. Afterwards tap Resume (iPhone) or Resume alerts (Android).

The live picture only works while NightEar is open on the baby phone. A phone switches the camera off as soon as an app goes to the background or the screen locks. So leave the baby phone on the black night screen, on the charger.

Does it say Watching is off on the baby phone? Switch it on in Settings on the baby phone, and allow the camera.

After 3 minutes the picture pauses, so the baby phone saves battery. Tap Keep watching. Two parents can watch at the same time; a third has to wait.

A phone camera has no night light. Switch on Night view on the parent phone: it makes a dark picture lighter. In a very dark room the picture stays dark; sound and alerts always work.

Tap the camera icon on the parent phone while watching, or choose Back or Front in Settings on the baby phone (iPhone says Rear). The back camera sees more in low light.

A phone on Wi-Fi transmits, and the baby phone does so all night, also when it's quiet. That's how the parent phone knows the line still works. NightEar has no mode that only transmits on sound. What you can do: place the baby phone at least 1 metre from the cot, as the Belgian government advises for baby monitors. Put it in flight mode with Wi-Fi on: the mobile network is then off and it only uses your own Wi-Fi.

In a fixed spot, at least 1 metre from the cot, with the cable out of reach. Never in or on the cot and never under a blanket. Point the camera at the cot if you want to watch.

No. NightEar lets you hear and see what happens in the nursery. It measures nothing about your baby and does not replace adult supervision.